Are Oribe products paraben free?
Yes, all Oribe products are paraben free. We have formulated without parabens
in order to go above and beyond the industry standards. Our products are designed to the
highest level of performance, efficacy and luxury – and spare no effort to achieve those high
Do Oribe products use alcohol?
Yes, in order to maintain a high level of performance, a certain amount of
alcohols are necessary in specific formulations. However, they are cosmetic-grade alcohols
that do not dry or strip the hair. As a result, you can get the style you want without the
negative effects that alcohols are sometimes associated with.
Are Oribe products sulfate free?
Yes, the majority of Oribe’s products are sulfate free. The products that
contain sulfates are: Signature Shampoo, Shampoo for Beautiful Color and Shampoo for
Brilliance & Shine. The sulfates used in the products above are Sodium Laureth Sulfate and
TEA-Lauryl Sulfate. These are ultra-mild surfactants derived from coconut oil.
Why are Oribe products formulated without sodium chloride?
Sodium Chloride can affect keratin-treated hair because it has been shown to
break down keratin bonds in hair. All Oribe Hair Care products are formulated without direct
addition of sodium chloride for this reason.
Are Oribe products color safe?
Yes, all Oribe products are safe for color treated hair.
What is the extra benefit that Shampoo for Beautiful Color offers?
Shampoo for Beautiful Color goes a step further and not only protects the
color, but also helps preserve it. Bioflavonoids, a natural ingredient that is responsible for
giving fruits their vibrant pigments, helps protect the hair’s color from fading and
discoloration by blocking harmful environmental stressors. Also, since color processing tends
to make the hair drier, the shampoo has Baobab Tree Extract, an African plant known for its
hydration storage. This ingredient helps the hair retain its moisture longer, especially after
constant coloring. Shampoo for Beautiful Color also offers increased levels of UV protection.
Why do Oribe products offer UV protection?
The ozone naturally filters out some UVB light, but does very little to
protect against UVA light. Excessive sun exposure can wreak havoc on the hair leading to color
loss (from UVA rays) and dry out or damage the hair shaft itself through moisture and protein
loss (from UVB rays). All Oribe products contain ingredients which offer UV protection, that
is, they help to filter UVA and UVB light from the sun. By adding these UV protectants to
Oribe products we can minimize the negative effects the sun’s rays have on hair.
What fragrance is used in the products?
The signature fragrance was specially designed by a French perfumer
exclusively for Oribe. The seductive scent is used throughout the line, creating a consistency
that allows the customer to mix the different products without worry that the scents do not
match. The fragrance is gentle enough that it does not interfere with the wearer’s own
perfume, but vibrant enough to enhance the in-shower experience. The official description of
the fragrance is as follows: “The signature scent awakens with hints of citrus-soaked Italian
bergamot, pink lemons, white peach, cassis and muguet, balanced with Aomori apples and leafy
greens. Cedarwood, white amber and musk lend their soft woody notes, while Cuba’s national
flower, la mariposa blanca, creates a sensual and invigorating experience throughout the day.”
Does Oribe test its products or raw materials on animals?
Oribe Hair Care has a strong commitment to animal welfare and does not
directly or indirectly perform animal testing on any of our products.
Are Oribe products vegetarian/vegan?
Almost all Oribe products are vegetarian. Those products that are not
vegetarian contain ingredients derived from pearl or conchiolin. The following products are
not vegetarian: Conditioner for Brilliance & Shine and the Illuminating Face Palette. For
more details on which products are vegan see individual product pages.
Are Oribe products 100% natural?
Oribe uses only the finest ingredients in our products, many of which are
natural ingredients. However, in the pursuit to provide uncompromised performance, many of our
ingredients are specially formulated and often synthetically derived.
Are Oribe products gluten free?
All Oribe products are gluten free.
Do Oribe products contain silicone?
Yes, we strategically utilize high performance silicones in many of our
products to achieve just the right amount of slip and feel, leaving hair moisturized and
protected. The silicones we use are of a higher quality compared to many of our competitors.
Lower grade silicones act as ‘fillers’ which can build up, leaving hair weighed down and
Where can I find a full ingredient list?
All ingredients are listed on the product cartons. For key ingredients and
their functions see individual product pages.
Does Oribe.com offer expedited shipping?
At this time, we only offer FedEx Ground Shipping to comply with aerosol
What are the shipping costs?
Shipping is free in the continental U.S. with orders of $100 or more. An
$8 flat fee will apply to all orders below $100.
Do you ship internationally?
At this time, we only offer domestic shipping. Orders containing Hazardous
Materials can only be shipped to addresses within the Continental U.S. and cannot be
shipped to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO addresses. For abroad requests
and shipping to Alaska, Hawaii, and the U.S. Virgin Islands, please call our office during
business hours at 1-888-ORIBE-99 (1-888-674-2399) between Monday and Friday 9:30AM-5:30PM
EST to find the closest Oribe retail location to you. Furthermore, we do not accept
international credit cards as payment.
Do you ship to Canada?
At this time, we only offer US domestic shipping. Orders containing
Hazardous Materials can only be shipped to addresses within the Continental U.S. and
cannot be shipped to Alaska, Hawaii, U.S. territories, or APO/ FPO/DPO addresses.
What is an order’s typical transit time?
Orders take 1-5 business days transit time.
How do I track my order?
To check the status of your order, please reference the tracking number
included in your shipping confirmation email. If you have questions about your order,
please call us at 1-888-ORIBE-99 (1-888-674-2399) between Monday and Friday 9:30AM-5:30PM
EST or email us at firstname.lastname@example.org and we would be happy to assist you.
Returns and Exchanges
What is the return/exchange policy?
Oribe.com offers products and services of integrity. Items purchased from
Oribe.com must be returned to Oribe.com. Oribe.com can only accept refunds, returns &
exchanges for unopened items purchased from Oribe.com and must be made within 30 days from
the date of receipt of product and with the original sales receipt. Refunds are credited
to the original payment only. All of our returns are processed at the below address:
Attn: Oribe Web Returns
Hopkins Distribution Company
1195 Trademark Drive
1. We do NOT cover shipping costs for general returns.
2. If the wrong product
and/or defective product was received, please email email@example.com to request a return
3. Exchanges offered only for products of equal or lesser value.
Why is my order marked as “hazardous”?
Any shipment containing aerosol is marked hazardous.
How long do refunds typically take?
Refund processing can take up to 7-10 full business days.
Can you send out samples to interested customers?
No, not at this time. Please note you are able to select complimentary
samples with any Oribe.com purchase.
Does Oribe have email newsletters?
We invite you to join Oribe's Newsletter so that we may be of optimal
service to you. Registrants are regularly updated of Oribe activities, new product
introductions and high fashion inspiration. Oribe does not sell, rent, or share your
information with third parties.
How do I unsubscribe from the Newsletter?
From time to time we will email you with updates, new product information
or styling tips. If you wish to unsubscribe from our Customer File, you may simply click
the unsubscribe link at the bottom of an email we have sent you.